When a Paper Jam occurs the machine highlights on the screen the processes to be taken to clear the Jam. When following these steps, ensure you proceed check ALL of the requested steps. Missing just one step i.e. to open and close a particular door, will not reset the machine, even after rebooting. If the Jam cannot be cleared or reset, an Error code will appear in the top right hand corner of the screen, please provide this to one of friendly staff.